Privacy Policy

Last updated: 29 September 2026

This policy explains what information LNSS Enterprises | Hear Tech collects through this website and on WhatsApp, why we collect it, and the choices you have.

Who we are

LNSS Enterprises | Hear Tech is a hearing healthcare company at 297-H2 Johar Town, Lahore, Pakistan. We are DRAP licensed for Starkey hearing devices. In this policy, “we”, “us” and “our” mean LNSS Enterprises.

Information we collect

We collect only what we need to answer your enquiry or arrange your care.

When you fill in a form on this website, we may collect:

  • your name and phone number, including your WhatsApp number
  • your city
  • your email address
  • your organization or clinic name, for business enquiries
  • who the hearing check is for (for example yourself, a parent or a child) and your preferred language
  • any note or message you choose to add

When you contact us on WhatsApp, we receive your phone number, your WhatsApp profile name, and the messages and files you send us.

Like every website, we also receive basic technical information such as your browser type and the pages you visit. See “Analytics and advertising” below.

When you arrive through one of our links or ads, we keep the campaign details from that link (such as utm_source, or a click ID from Google or Meta), the first page you visited and the website that sent you in a first-party cookie called lnss_attr for 90 days. It does not contain your name, phone number or form answers, and we use it only to see which of our posts, links and ads lead to enquiries.

Hearing and health information

Information about your hearing, such as symptoms you describe, hearing test results or the devices you use, is health information. We treat it with extra care:

  • We use it only to provide your care and to contact you about it.
  • We never sell it.
  • We never send it to advertising or analytics platforms.
  • Only staff who need it to look after you can see it.

How we use your information

We use your information to:

  • reply to your enquiry and arrange your hearing check
  • provide hearing care, hearing devices, custom earmolds and aftercare
  • send appointment confirmations and reminders, if you agree
  • give you a personal quote after your hearing check
  • keep records we are required to keep by law
  • improve our website and services, using analytics only if you agree

We do not sell your personal information to anyone.

Analytics and advertising

We use analytics and advertising tools only if you agree to them. If you do not agree, they do not run.

With your consent, we may use:

  • Google Analytics 4, to understand how visitors use the website
  • Meta Pixel and the Meta Conversions API, to measure whether our Facebook and Instagram ads lead to enquiries
  • Google Ads conversion tracking, to measure whether our Google ads lead to enquiries

To measure conversions, we may share your email address or phone number with Meta or Google in a scrambled (hashed) form, which they use only to match an enquiry to an ad. We never share your messages, notes, or any hearing or health information with these platforms.

You can withdraw your consent at any time by contacting us.

WhatsApp messages and reminders

We send WhatsApp messages such as appointment confirmations and reminders only if you have agreed to receive them, for example by ticking the WhatsApp consent box on our booking form.

To stop, reply STOP on WhatsApp, or tell us by phone or email. After that we will only message you about an appointment you have already booked, if you ask us to.

Where your information is stored

Information you submit on this website is stored in our database, provided by Neon. Images and files on our website are stored with Cloudflare. The website is hosted by Vercel, and enquiry emails are delivered by Resend. These providers may store data on servers outside Pakistan and process it only on our instructions.

We also communicate with you by email and WhatsApp, which are services run by other companies.

How long we keep it

  • Enquiries that do not lead to care: up to 2 years, then deleted.
  • Patient and clinical records: for as long as we provide your care, and afterwards for as long as the law requires.
  • WhatsApp messages: as long as needed to support your enquiry or care.

How we protect it

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), password-protected staff access, and access limited to people who need it. No website or storage system is completely secure, so we cannot promise absolute security, but we work to protect your information and will act quickly if something goes wrong.

Your choices and rights

You can ask us to:

  • tell you what information we hold about you
  • correct information that is wrong
  • delete your information, unless we must keep it by law or for your ongoing care
  • stop sending you WhatsApp messages or reminders
  • withdraw consent for analytics and advertising

To make a request, email farzanaali@lnssenterprises.com or message us on WhatsApp at +92 328 9449102. We may ask you to confirm your identity first. We aim to reply within 30 days.

Children

We provide hearing care for children. Information about a child is given to us by a parent or guardian, and we use it only to provide the child's care. This website is not meant for children to use on their own.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Governing law

This policy is governed by the laws of Pakistan.

Contact us

LNSS Enterprises | Hear Tech
297-H2 Johar Town, Lahore, Pakistan
Email: farzanaali@lnssenterprises.com
WhatsApp: +92 328 9449102
Phone: +92 334 4627772